Privacy policy

Last updated: October 20, 2026

MELEM LLC, trading as calmivo, operates calmivo.shop. This notice explains how we handle personal information when you visit our website, place an order, or communicate with us.

We act as the data controller where we determine the purposes and means of processing personal information.

Information We Collect

Depending on your interactions with our store, we collect:

  • Contact details: name, email address, billing and shipping addresses, and telephone number where provided.
  • Purchase records: ordered products, transaction amounts, payment status, delivery details, returns, and refunds.
  • Account details: profile and authentication information if you create an account.
  • Correspondence: inquiries, attachments, and information submitted to customer support.
  • Technical information: IP address, browser and device characteristics, website activity, and identifiers collected through enabled technologies, subject to applicable privacy choices.

Payment providers handle payment credentials. Please do not send card numbers, security codes, or account passwords by email.

Sources of Information

We obtain information directly from you, through website interactions, and from providers supporting payments, hosting, fraud prevention, fulfillment, and delivery.

Purposes of Processing

We use personal information to:

  • Process purchases and payments.
  • Deliver goods and manage returns or refunds.
  • Send transaction and delivery updates.
  • Provide support and administer accounts.
  • Maintain website functionality and security.
  • Detect fraud and investigate misuse.
  • Meet legal obligations and resolve disputes.
  • Improve services through legally permitted analytics.
  • Send promotional messages where permitted, obtaining consent where required.

Marketing emails include unsubscribe instructions. Essential communications about existing purchases may continue.

UK Legal Bases

Where UK data protection law applies, we rely on contract performance for purchases and requested services, legal obligations for required records, and legitimate interests for activities such as security and support where appropriately balanced against your rights.

We rely on consent where required for optional tracking or marketing. Consent may be withdrawn at any time without affecting processing lawfully carried out beforehand.

Information Disclosures

We disclose information as necessary to Shopify, payment processors, carriers, fulfillment providers, technical service providers, and professional advisers.

Information may also be disclosed to comply with law, respond to valid legal requests, protect rights or safety, or support a business transfer with appropriate safeguards.

Where advertising or analytics integrations are enabled, their providers may receive relevant browsing activity, identifiers, and related information, subject to applicable consent and opt-out requirements.

Shopify Services

Shopify provides our commerce platform and processes information to deliver its services.

If Shopify Network Intelligence or related enhanced services are enabled, Shopify may combine information about interactions with our store with information from other merchants and Shopify services to provide those features, subject to applicable privacy choices.

Shopify also processes certain information for its own purposes. See Shopify’s Consumer Privacy Policy and Shopify’s privacy portal.

Cookies and Tracking Choices

Essential technologies support shopping baskets, checkout, security, and privacy preferences.

Optional analytics and advertising technologies depend on our store configuration. Where consent is legally required, we obtain it before using those technologies.

You may manage relevant choices through available website privacy controls and browser settings. Where required by law, we honor recognized opt-out preference signals, including Global Privacy Control.

Certain advertising-related disclosures may constitute a “sale,” “sharing,” or targeted advertising under applicable laws even without a monetary payment.

Retention

We retain information only as reasonably necessary for the purposes described here. Relevant factors include active purchases or accounts, legal recordkeeping duties, fraud investigations, and unresolved disputes.

Information no longer required is deleted or anonymized, subject to lawful retention and backup arrangements.

International Processing and Security

Our providers may process information in the United States and other countries. Where required, protected international transfers rely on recognized safeguards, including applicable contractual mechanisms. Contact us for further information.

We use reasonable technical and organizational protections. No online transmission or storage system guarantees complete security.

Your Privacy Rights

Depending on your location and applicable law, you may request access, correction, deletion, portability, restriction, or objection to processing. You may also have rights to withdraw consent or opt out of covered targeted advertising, sale, or sharing.

Send requests to estedfaird6216@outlook.com. We may take proportionate steps to verify identity or an authorized agent’s authority.

We respond within applicable legal deadlines and do not unlawfully discriminate against individuals exercising privacy rights. Where an appeal right applies, reply to our decision requesting an appeal.

UK individuals may also complain to the Information Commissioner’s Office.

Children

Our store is intended for a general adult audience and is not directed at children under 13. Contact us if you believe a child has provided personal information so we can investigate and take appropriate action.

Changes and Contact

We revise this notice as necessary and provide additional notification where required.

Data controller: MELEM LLC, trading as calmivo
Email: estedfaird6216@outlook.com
Business address: 129 MOLLY WAY, WALNUT CREEK